What I’ve learned from lawyers about firm culture
When I first ask lawyers about the culture of their firm or team, they focus on footy tipping, team-building activities and Friday night drinks. While these are certainly important contributors to culture, when I probe deeper and ask what makes lawyers really value their current firm, or what type of environment they want to be a part of, the conversation invariably shifts.
Irrespective of any social or teambuilding initiatives, lawyers don’t speak highly of their firm’s culture unless they feel motivated, valued and invested.
Feeling motivated
Lawyers’ motivation levels are often determined by the expectations set for them from above, and the incentives (financial and non-financial) for meeting those expectations. The more transparent firms are in setting clear performance standards and acknowledging high performance, the more motivated lawyers tend to be.
Feeling valued
Lawyers who feel valued receive regular, balanced feedback on how they’re tracking from partners who trust them, and who they trust to be consistent, available and fair. Their partners also actively demonstrate gratitude and share credit for joint successes.
Feeling invested
Firm culture can break down if the firm’s mission – usually related to providing exceptional client service – comes into conflict with lawyers’ own personal goals, which may include maximising salary, progressing within the firm, and balancing life with work. Firms with the strongest cultures are the ones who are best able to balance the needs of their clients with the needs of their staff.